Refund policy

At GEN1 KIDSWEAR, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 7-day return policy.

Return Eligibility

• Returns must be requested within 7 days of receiving your order.
• The product must be unused, unworn, unwashed, and in its original condition.
• The product should be returned with its original packaging and tags.
• Items that are damaged, washed, worn, or altered may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We may ask you to provide photos or videos of the item to process your request.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed through the original payment method or another agreed method. Refund processing time may vary depending on the payment provider.

Exchange

If you would like to exchange an eligible item for another size or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.

Contact Us

For returns, refunds, or exchanges, please contact us:

📧 Email: gen1kidswear@gmail.com
📞 Phone: 0301-5365395
📍 Address: Bajwa Clinic, Kahna Nau, Lahore, Pakistan

GEN1 KIDSWEAR — Making every little style special. 🧸✨